Refund Policy

1. Overview

At our AI video generation platform, we are committed to delivering outstanding video creation services. We recognize that certain situations may necessitate a refund request. Our refund guidelines are structured to be equitable and clear, while safeguarding the interests of both our customers and our business.

Each refund request receives individual consideration.We maintain the authority to approve or reject refund requests depending on the particular facts and our evaluation of each case.

For more information about our services, please visit our homepage, check out our FAQ, or review our Terms of Service and Privacy Policy.

2. Refund Eligibility

2.1 Eligible for Refund

Refund consideration may be given under these conditions:

• Unused Credits: Credits that remain unused for video creation
• Technical Issues: Platform malfunctions or technical difficulties that block video generation
• Service Downtime: Prolonged periods when the service is inaccessible
• Duplicate Purchases: Unintentional duplicate credit acquisitions
• Billing Errors: Erroneous charges resulting from system mistakes

2.2 Timeframe

Refund applications must be filed within 30 days from the date of purchase. Applications received beyond this timeframe will not be entertained.

3. Non-Refundable Items

The following items are ineligible for refunds:

• Used Credits: Credits that have been expended on video creation
• Generated Videos: Videos that have been successfully produced and retrieved
• Service Fees: Processing charges, transaction costs, or administrative fees
• Subscription Fees: Recurring monthly or yearly subscription payments (where applicable)
• Change of Mind: Refunds requested due to dissatisfaction with video output or content quality
• Violation of Terms: Accounts closed for breaches of our Terms of Service

4. Refund Process

4.1 How to Request a Refund

To submit a refund request, please adhere to these steps:

1. Reach out to our support department at support@sora3ai.io
2. Provide your account email address and transaction/payment information
3. Submit a comprehensive explanation for your refund request
4. Attach any pertinent screenshots or supporting documents
5. Indicate the quantity of unused credits (where applicable)

4. Review Process

Upon receipt of your refund application:

• We will examine your request within 2-3 business days
• We may seek supplementary information or clarification
• We will communicate our decision through email
• If approved, refund processing will occur within 5-10 business days

5. Refund Methods

Authorized refunds will be issued through the identical payment method utilized for the initial transaction:

• Credit Card: Funds returned to the original card (appearance may require 1-2 billing cycles)
• PayPal: Funds returned to your PayPal account
• Other Payment Methods: Handled in accordance with the payment provider's regulations

Note: We are unable to process refunds to a payment method different from the one used during purchase.

6. Account Credits

In certain situations, we may provide account credits usable for upcoming video creation projects instead of monetary refunds. These credits will be deposited into your account and are available for use whenever you need them.

Account credits cannot be transferred to other accounts and are not exchangeable for cash or subject to refund.

7. Dispute Resolution

Should you contest our refund determination, you have the option to:

• Seek reconsideration by our management team
• Submit further documentation or supporting evidence
• Initiate a charge dispute through your payment provider (if applicable)

We are dedicated to resolving disagreements equitably and will collaborate with you to reach an acceptable resolution.

8. Fraud Prevention

We retain the authority to examine refund applications for possible fraudulent activity or misuse. This examination may involve:

• Confirming account activity and user behavior patterns
• Identifying duplicate or suspicious refund applications
• Analyzing payment records and transaction histories
• Contacting payment processors for validation

Refund requests determined to be fraudulent may lead to account closure and potential legal proceedings.

9. Changes to This Policy

This Refund Policy may be amended periodically. We will inform users of material modifications through email notifications or service announcements. Revised policies take effect immediately upon publication.

Continued utilization of our service following policy updates indicates your acceptance of the revised terms.

10. Contact Information

For refund applications or inquiries regarding this policy, please reach out to us:

For more information, visit our homepage, FAQ, Terms of Service, or Privacy Policy.

11. Legal Disclaimer

This Refund Policy constitutes an integral component of our Terms of Service and is subject to the same legal framework and jurisdiction. No provision within this policy should be interpreted as establishing legal obligations for refund provision exceeding those mandated by relevant consumer protection legislation.

In legal jurisdictions where consumer protection statutes mandate refund entitlements, those rights continue to apply fully and are not constrained by this policy.